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Frequently
Asked Questions (FAQs)
Frequently
Asked Questions (FAQs)
Question
Why did the end-user
continue to receive a “name failure” when all verifications attempts imply the
name is correct?
Answer
All identifying
information must match the SSN provided. If the SSN is a valid number SSA
assumes it’s correct and begins to match against the other identifying information; such as Name and
Date of Birth. The SSN provided could belong to a different individual in which case the name would not
match. The user should re-check the SSN as well as the name before
resubmitting.
Here are some
helpful hints in finding the right SSN:
• Always take the SSN from the Social Security
Card of the decedent, when possible.
• If
the SSN provided is from SSA correspondence or the Medicare Card of the
decedent, use only when A, T, TA, M or M1 follows the number.
• Other
documents that may show the SSN of the decedent are marriage certificate,
driver’s license, birth certificate of the decedent’s children, income tax
statements, bank statements etc.
Question
What should the end-user
do if they continue to receive a failed SSN response?
Answer
The SSN that was
provided is incorrect. A failed SSN response code is returned only when the
SSN provided has never been issued by SSA.
Here are some
helpful hints in finding the right SSN:
• Always take the SSN from the Social Security
Card of the decedent, when possible.
• If
the SSN provided is from SSA correspondence or the Medicare Card of the
decedent, use only when A, T, TA, M or M1 follows the number.
• Other
documents that may show the SSN of the decedent are marriage certificate,
driver’s license, birth certificate of the decedent’s children, income tax
statements, bank statements etc.
Question
If the correct gender
code is provided, why does the end-user continue to receive a gender failure
response?
Answer
If the SSA record has a
gender code of “U” for (unknown), a fail SSN response code will be returned
regardless of the gender code input by the user. In this
situation the death certificate can still be processed through EDRS.
Question
The end-user received a
response that the system is down or unavailable. When will it be available?
Answer
Question
The end-user used
several name variations for the same SSN and now the submission won’t process.
How can the end-user get the system to process their submission?
Answer
SSA allows the end-user
five chances to successfully verify an SSN. If they are unsuccessful after the
fifth attempt the death certificate can still be processed through EDRS.